AiFLORiST.com - Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

METHOD 2: CREDIT CARD in Malaysian Ringgit
2. Online credit card payment via iPay88 (Visa or Mastercard)

The payment is processed by Mobile88.com Sdn Bhd on behalf of AiFLORiST.com Please note that the name of Mobile88.com (iPay88) will appear in your credit card statement and you will receive a notification email from Mobile88.com (iPay88)

3. Online Banking via iPay88 (Alliance Online, FPX, Pospay & Hong Leong eBanking)

METHOD 3: INTER-BANK FUND TRANSFER

4. Offline Inter-Bank Fund Transfer (cash payment)

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Q: What is the fastest way to pay ?

Fastest way to make payment will be via credit card. Payment via Credit Card or Online Transfer in Malaysia Ringgit or via

Q: I have choosen payment option " iPay88 - Credit Card and Online Banking" nothing happens after that. Why ?

Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-up blocker to be turned off.

For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.

Also to add our email address cs@aiflorist.com and domain www.aiflorist.com to your contact list in order to receive our email.

Q: I came across the name iPay88 in AiFLORiST.com, what is iPay88 ?

AiFLORiST.com accepts online credit card payment (Visa or Mastercard) & online banking payment using iPay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet.

iPay88 support secure online transation through Secure Electronic Transaction (SET), Merchant Originated Secure Electronic Transaction (MOSET) and Secure Socket Layer (SSL) technology. All information that you provide during the shopping process is encrypted for your protection. This would ensure your details from being intercepted and used fraudulently as the information travels over the Internet. iPay88 also uses 3D secure where extra authentication from the bank is required.

Q: Why do I have Mobile88.com in my credit card transaction records rather than AiFLORiST.com ?

Do not worry because our payment gateway partner, iPay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of AiFLORiST.com, thus it’s shown on your statement for the respective transaction.

Q: How secure is shopping with AiFLORiST.com ?

Our Web Site's payment gateway service provider support secure online transation through Secure Electronic Transaction (SET), Merchant Originated Secure Electronic Transaction (MOSET) and Secure Socket Layer (SSL) technology. All information that you provide during the shopping process is encrypted for your protection. This would ensure your details from being intercepted and used fraudulently as the information travels over the Internet.

iPay88 also uses 3D secure where extra authentication from the bank is required. Please note that AiFLORiST.com does not store any credit card information during an online credit card payment.

Q: I have an user account with AiFLORiST.com but forgot my password, what should I do ?

Kindly go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with AiFLORiST.com). The password will be sent automatically to the registered email address.

Q: I have a user account with AiFLORiST.com, how do I change my address ?

Go to My Account page, login and you can modify your address details there.

Q: Can I buy from AiFLORiST.com without creating an account ?

No. To start shoping online at AiFLORiST.com, you do not need to register first, just choose your preferred product, add to cart, click on checkout and you will be bring to a page where option will be given to member and non-member, if your are not a member yet, just click on Register and checkout, by the time you finishes the checkout process, you are our registered member. YES! It’s that simple!!

However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal details and shipping address information will be automatically retrieved from your account.

Q: How do I know AiFLORiST.com latest news and promotions ?

The best way, visit us more often or welcome to subscribe our newsletter or our RSS.

Q: How can I unsubscribe from the newsletter mailing list ?

Click here to unsubscribe

OR

Email us at cs@aiflorist.com with the message title Unsubscribe and we will remove your email from the mailing list.

Q: I have received a few emails from AiFLORiST.com. What are Orders Received, Orders Confirmed, Order Delivered, Order Cancelled & Incomplete Order Received ?

Order Received: This email informs you that AiFLORiST.com has received your orders and will process it as soon as possible. You will find the Order Reference Number in this email.

Order Confirmed: This email confirms that AiFLORiST.com has received your payment and has processed your order. Next, we will arrange for delivery as per your request.

Order Delivered: This email confirms that AiFLORiST.com has delivered your order. Next, we welcome your feedback so that we could continue to improve and to serve you better.

Order Cancelled: This email confirms that AiFLORiST.com has cancelled your order as per your request. You may email us at cs@aiflorist.com should you need further assistance with regards the cancelled order.

Incomplete Order Received: This email informs you that AiFLORiST.com has received your orders but somehow somewhere during the checkout process, the order was terminated. This email serve as an attempt from AiFLORiST.com to offer assistance on completing the order.

Q: Can I cancel my order after payment has be confirmed ?

No. However, you may contact us via email to cs@aiflorist.com and we will try our very best to offer our help and assistance.

Q: What are the delivery charges when I buy from AiFLORiST.com ?

All orders will enjoy FREE delivery to KL City Center, Petaling Jaya & Subang Jaya, while order above the value of RM150 will get FREE delivery up to USJ, Shah Alam, Kajang, Puchong, Cheras etc.

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Q: How about delivery to other places outside Klang Valley, Malaysia ?

Yes, we provide delivery to Nationwide Malaysia & Worldwide delivery. Call +6012.2275700 or email us at cs@aiflorist.com to find out more.

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Q: How can I contact AiFLORiST.com ?

Kindly email us at cs@aiflorist.com for any enquiries or use our Contact Us page. We will reply soonest possible. For URGENT matters, feel free to contact us at +012.2275700 (0900—2200 : GMT +0800)

Q: Does AiFLORiST.com has a showroom that I can visit ? If yes, where is it located ?

Yes, we operates both an operation and distribution centre and a retail showroom. Please click here to view our retail showroom’s location map and opening hours.

Q: Can I pick-up from the showroom for my order ?

Yes, pleace your order either online, by phone or via email and fax, specify that you wish to pick-up from our retail showroom and expected pick-up time, that’s it. While, we will proceed to prepare for your order once FULL payment is received.

Q: What is MYR ?

MYR stands for Malaysian Ringgit and also known as RM - Ringgit Malaysia.

Q: How do I prevent emails from cs@aiflorist.com ending up in my Spam/Junk Mail folder ?

It is easy, just add cs@aiflorist.com and also our domain www.aiflorist.com into your contact list, address book or safe list and your mail server should recognize all emails from us as non-spam mails.

Q: I can't find a particular product / item I want from AiFLORiST.com online store, what can I do ?

Kindly call us at +6012.2275700 or email us at cs@aiflorist.com, we will try our best to assist you or recommend you an alternative.

Q: How if I wish to pay in other currency ?

Yes, you can. We currently offer i) US Dollar ii) Pounds Sterling iii) Euro iv) Australian Dollar v) Yen & vi) Canadian Dollar for your payment convenient. Firstly, change the currency to the one you preferred (please use the select currency box - located on the leftbar, right above the contact us section. Then, do your online shopping as usual and you will be able to pay in the currency choosen via credit card by Paypal.

Q: I have placed and confirmed an order, and I would like to change the shipping address, how ?

If your order has been confirmed, send us an eMail to cs@aiflorist.com or aifloristorder@gmail.com with eMail Title: Details Changes - Order No #XXXXXXXX and we will proceed to make changes as per your request and will send you a confirmation eMail on the changes.

If urgency is the issue, call Mr Leong at +6012.2275700 for immediate assistance.

Still can't find the answer to your question, try our More Facts & Info page or email us at cs@aiflorist.com

Frequently Asked Questions (FAQ)

Payment Issues

Security & User Account Issues

Ordering Issues

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